The Relevance and Importance of measurement and metrics in the IT world

Information technology metrics and information technology systems are only part of the story. Metrics and measurement are vital in the world of information technology, and provide tangible proof that an application or system is or is not working up to expectations.


Leaders in information technology seem to have mixed feelings on the relevance of metrics as they relate to the large picture. Recently, a survey was released, based on input from over 900 IT leaders finds somewhat less than robust adoption of the key metrics and SLAs or service level agreements. Do metrics truly make a difference?
The fact is, SLAs are important in IT programs. They are relevant since they are the contractual form of assurance between service providers, internal IT teams or cloud vendors as well as consumers. SLAs are what could be used to hold the feet of the provider to the fire and find recourse when the performance drops. Based on the survey still, it also shows that the role of the CIO’s today has gone far beyond just ensuring that apps and systems are up and running. Among more inspiring work places in the survey, 81 percent state that their CIOs has a prominent place in the C-level executive suite.

measurement and metrics in the IT world


The survey looked at cloud-adoption plans and artificial intelligence also. Nearly a quarter of the leading companies use predictive analysis than only four percent of reactive companies. Additionally, more than half of leaders expect to have deployed cloud services, SaaS, IaaS or PaaS. In comparison, only percent of reactive companies use cloud services. This again makes SLAs more important than ever, since it commits cloud providers contractually to deliver the performance expected.


Metrics could play a crucial role in the achievement of excellence since they force an organization to pay attention to performance as well as prompt management to make adjustments when the goals are not achieved.

The critical metrics for IT success include the following:


  1. Online application performance. The average limit to render a page or screen. Also, it’s important to measure the performance’s variability.
  2. Online app availability. The time percentage the app is functioning properly.
  3. Supplemental operational metrics. Other metrics that could be used to boost operational effectiveness include the number of unscheduled changes on production systems, complexity scores for major apps, throughput of batch processes, architectural integrity apps on preferred techs and variability of online app performance.
  4. Production incidents. The number of issues in production by severity.


  1. Project satisfaction. The average score form post project surveys accomplished by business partners. After every project, it’s important to solicit feedback from business. The survey must contain a summary question for the project satisfaction metric, a few more specific queries and a space for written comments.
  2. Project cost. The percentage of projects delivering within the estimated cost. The post design cost estimate could also be used.
  3. Project delivery. The percentage of projects that are delivered on time. For projects that use the waterfall method, the delivery date projected could greatly vary once the team engages in the design process. For agile projects, the metric is not relevant as the date of delivery is almost always met by adjusting scope.
  4. Defect containment. The percentage of defects to the test environments. It’s well known that defects are more costly to fix in production. The metric counts the defects corrected in the process of development and compares the count to any defects discovered in the first thirty days of production.
  5. Supplemental delivery metrics. Are additional metrics that may be include, such as how well interim deliverables, like design completion, are hit on time. How well the first estimates are than the final cost of the project.


  1. Attrition. The percentage of employees moving to other tasks. For this, it’s necessary to include only voluntary separations. Also, it’s important to distinguish between employees who leave the organization from those who leave to take another position within the organization.
  2. Supplemental organizational metrics. There are a lot of metrics that could be useful in building an engaged workforce. These include making certain that employees have written performance expectations and goals at the beginning of the years, set targets like CPAs and highlighting how many employees are in formal mentoring relationships.
  3. Performance reviews. The percentage of staff with current written reviews. Providing employees with constructive feedback is one of the most relevant steps to take to boost productivity.

Metrics and measurements could indeed help organizations become more proactive in determining and resolving problems. Furthermore, metrics are key to make certain that the organization addresses symptoms properly before they turn into real problems.


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